Avoid surprises with your
Every disc manufactured by
HDC Media Group is custom built to your specifications,
from start to finish. There are dozens of manufacturing steps
involved from the day we receive your master and artwork to
the day we ship your finished discs, so we work hard to make
sure each one of those steps goes smoothly Please also see our Terms
Help us to help you
You can help us make sure your finished
discs come out exactly as expected and on time. The points below
include simple instructions on preparing your order and what to
expect once your order is placed. The more familiar you are with
these processes, the smoother your order will go. You should refer
your designer, agency, developer or producer to the sections on
preparing your content and graphics and read up on what will happen
to your order once it arrives at HDC Media Group - this will
help prevent delays and problems with your order once we are working
on your project.
Your personal account manager
Once your order comes in, you’ll
be assigned your own account manager who will be your primary contact
for the duration of your order. Your account manager will call you
and go over any details that are unclear and will be the person
who will send proofs, take care of corrections, manage your project
through to completion, and handle any re-orders. For future new order
quotations, your Account Manager who quoted your project will
still be your contact.
Deposit and final payment
Please complete the credit application
form and return to us as soon as you have decided to place your
order with us. If your business is a limited company we are able
to request a credit check, dependant on the size of your order through a
number of different agencies. Once this has been performed we will
then know whether we are able to offer a full credit account, or
require an up front payment until we have developed a trading history.
In these cases HDC Media Group will require a deposit of 100%
on the initial order, with further orders requiring a 50% deposit
of the purchase price. Your account manager will inform you of the
deposit requirements. The balance of the purchase price is due upon
completion of the order, before shipping. Your account manager will
notify you of your exact final balance when your project is completed.
Non-account holders, re-orders, urgent
orders and printed materials must be pre-paid in full, including
freight and any applicable taxes.
Direct mail fulfillment orders always
require postage to be paid before mailing. You will be informed
of the exact postage after we receive your mailing list.
Over and under runs
We generally make sure that we supply
you with the exact amount that you require. To do this we ensure
that when requesting goods from the plant and printers, we receive
the exact numbers and thereby avoiding waste or working to a tolerance
level at +/- 10%. On the very rare occasion you may possibly be
supplied a very small number of discs short, we will make sure you
are credited for any shortage.
Proofs (and what you can do to
Whether we undertake
your design or you supply your design to us, we will check your
files and send you a proof for your approval. In most cases, we
will provide you with a digital Cromalin, but we may also send it
to you electronically in the form of a low resolution PDF file (or high
resolution PDF if requested) if timescale's dictate. We will
post the 99% colour accurate digital Cromalin proof which will be
with you on a guaranteed next day service. In order for a project
not to be delayed you must approve the proof before 2pm on the day
that you receive it; each day you hold onto your proof without approving
will result in a delay in production.
Please approve or call with changes
and corrections immediately to avoid delays.
Mastering or re-mastering
If HDC Media Group is providing
an authoring/mastering service or is just making a small amend to
your CD/DVD, we will always provide you with a pre-production sample
along with an approval form. The approval form needs to be completed
and faxed back to HDC Media Group before we enter your amended
master into production. Any delays in signing off the amended master
will cause delays in production.
Ownership of Copyright and MCPS
We require either a signed ownership
of copyright document for CD-ROM or a completed MCPS licence for
CD Audio. We will send you the ownership of copyright documents
or you can apply for the MCPS licence online at http://www.mcps.co.uk/.
These documents are essential and your CD’s will be delayed
without them. As the MCPS licence can take up to 7 days to be registered,
please apply in advance to avoid delays.
Please be aware of the following:
Any significant changes or extensive
corrections you make, requiring multiple rounds of proofs or changes
to artwork will lead to delays in your project. Check your proofs
carefully; once you sign off on the proof, HDC Media Group cannot be held responsible
for any errors that you might have missed.
If you supply the design of your
project and want to make a change, it is considered a change and
not a correction. There will be a charge to make the change, although
we will not charge for minor corrections.
Please proof your supplied design
carefully before sending it to us. If HDC Media Group provides a design service
then we will provide one round of corrections for free; if we make
them and you wish to make further corrections, there may be a charge.
We guarantee that you will be satisfied with the design
work and/or any mastering adjustments.
Set Production Dates
Here at HDC Media Group we operate
a tight scheduling process with jobs starting and finishing on set
dates. This means that once the scheduled dates are agreed by both
parties, your account team can then advise what needs doing and
by when to ensure the required delivery dates are met i.e. artwork
approval, receipt of master disc, MCPS Licence/Intellectual Property
Rights data sheet and order confirmation document.
This also enables you to work out
your schedules in advance to ensure your own deadlines are met and
other work can be planned and undertaken accordingly. Inevitably,
as it is a manufacturing process, occasionally delays can occur,
but so long as the schedules have been adhered to, HDC Media Group will always
endeavor to ensure the agreed deadlines are constantly met.
Shipping. All orders are excluding
VAT and carriage
HDC Media Group product pricing does not include
freight unless specifically mentioned. All orders delivered in the
UK will carry value added tax (VAT) charges. In the event of delivery
to other parts of the world we will provide details of the relevant
When we despatch your goods our
courier services will deliver your shipment on a next day service.
In special circumstances deliveries can be arranged pre 12pm, pre
10:30am, pre 9am and even a same day service. Please clearly specify
the service you require with your account manager. Please be aware
the quicker the couriers have to get your goods to you the higher
the delivery cost will be.
Your satisfaction guarantee
All of our work on your project
is undertaken in-house to such exacting standards that we offer
a satisfaction guarantee: You must be 100% satisfied with your graphic
design proofs and pre-production samples (if applicable) or we will
refund your deposit in full and you will be entitled to place your
project elsewhere. Your finished product will match the digital
Cromalin proofs or pre-production samples you approved, within commercial
standards, or we will re-manufacture it to make it right. Our single
objective is to ensure that you, as the customer, are completely
satisfied with our service!